Refund policy

SALES ARE FINAL ON ALL SPECIAL ORDER & CUSTOM/PERSONALIZED ORDERS

Certain types of items cannot be returned: All Custom Products (such as special orders or personalized items) are final sale cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

We have a 14-day return policy for all non-customized products, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any evidence the item has been used or worn voids this return policy.

To start a return, you can contact us at hello@fivelittlechicks.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@fivelittlechicks.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please follow any care instructions included with your shipment, we are not responsible for damages as a result of improper care.

Refunds
For eligible returns: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 14 business days have passed since we’ve approved your return, please contact us at hello@fivelittlechicks.com 

We cannot accept returns on sale items or gift cards.